1. About us
notesfromthevilla.com is operated by Notes from the Villa, registered in the Netherlands. these terms apply to every order placed on the site. by placing an order you agree to what's written below.
2. Orders & acceptance
an order is a request to buy. it becomes a binding contract only once we send an order confirmation email. we may refuse or cancel an order if a product is out of stock, mispriced, or if we suspect fraud — in which case any payment already taken is refunded in full within 14 days.
3. Prices & payment
all prices are shown in EUR and include VAT where applicable. shipping is added at checkout and shown before you confirm. payment is charged at the moment of order via our payment processor. we accept the methods listed at checkout.
4. Delivery
we ship from our EU warehouse within 4–7 business days. delivery times are estimates, not guarantees. risk passes to you once the parcel is handed to the carrier — but if a parcel is lost in transit, write to us and we'll sort it out.
5. Right of withdrawal (EU)
under EU consumer law (Directive 2011/83/EU) you have 14 days from the day you receive the goods to withdraw from the purchase without giving any reason. items must be returned unworn, unwashed, and with the original print intact. email hello@notesfromthevilla.com first for an RMA. buyer pays return shipping unless the item is damaged or the wrong item was shipped. we refund the full order value (including original outbound shipping) within 14 days of receiving the return. if a product arrives damaged or defective, we make it right regardless — see the returns page.
6. Warranty
your statutory rights under EU consumer law apply in full. items should match the description and be free from defects. if they aren't, contact us and we'll repair, replace, or refund.
7. Liability
our liability is limited to the value of the order. we are not liable for indirect losses such as missed events, holidays, or lost enjoyment. nothing in these terms limits liability that cannot be limited under Dutch law (e.g. gross negligence or intent).
8. Intellectual property
all designs, photography, and copy on this site belong to Notes from the Villa. you may not reproduce, resell, or repurpose them commercially without written permission. personal use — enjoying the tee — is obviously fine.
9. Changes to these terms
we may update these terms. the version that applies to your order is the one live on the site at the moment you placed it. material changes will be flagged on the site.
10. Governing law
these terms are governed by Dutch law. disputes go to the competent court in the Netherlands, unless mandatory consumer rules give you the right to bring a claim locally.
questions
write to hello@notesfromthevilla.com and one of us will answer, usually within a working day.